Please contact us before starting remote support
Remote support works best when a technician is expecting your connection. Please call us or schedule an appointment first. Once we are ready to assist you, your technician will ask you to download and open the remote-support program.
Remote Computer Help Made Easy
Begin by calling us or scheduling a remote-support appointment. When your technician is ready, we will guide you through downloading the support program and connecting securely.
Ready to Connect?
Once you are speaking with your technician or your appointment has begun, click below to download the remote-support program.
Download Remote SupportPlease contact us first so a technician can be ready to help.
Once Your Technician Is Ready
Follow these three simple steps while speaking with your technician or at your scheduled appointment time.
Download the Program
When your technician asks you to begin, click Download Remote Support.
Open the Download
Open the downloaded file named Splashtop SOS. Select Open, Run, Allow, or Yes if your computer asks for permission.
Read Us the Code
Splashtop will display a 9-digit code. Read that code to your Mr. Computer technician.
You Stay in Control
Remote access begins only after you open the program and provide the code directly to your technician. Closing Splashtop ends the remote-support session.
Need Remote Computer Help?
Call us or schedule an appointment. When your service begins, your technician will guide you through the connection process.