Frequently Asked Questions
Clear Answers About Mr. Computer, Our Services, Rates, Scheduling, Remote Support and What We Do Best
Have a question before scheduling service? This page answers the most common things customers ask about our computer repair, WiFi service, business IT support, printer help, email support, remote service, rates and service area.
What Do You Need Help With?
Jump to the category that best matches your question.
The Easiest Answer Is Usually: Call Us and Explain What Is Happening
Technology problems can be hard to describe in a form. If your computer, printer, email, WiFi or network is acting strange, call us and tell us what you are seeing. We can usually tell you whether it sounds like something we handle.
Service Basics
General questions about who we help, where we work and how service calls are handled.
Do you come to homes and businesses?
Yes. We provide on-site computer and technology support for both residential and commercial customers. Most services are performed on site. Remote support may be available when the internet is working properly and the issue can be handled remotely.
What types of problems do you usually solve?
We help with new computer setup, data migration, slow computers, email and Outlook problems, Microsoft 365, printer setup, scanner problems, WiFi issues, network troubleshooting, cybersecurity concerns, smart devices, data recovery from internal computer drives, and general IT support.
Are you the same as Geek Squad?
No. We offer many overlapping services, but Mr. Computer is a local on-site computer and IT service business. Customers call us because they want experienced help, practical explanations and a more personal service experience.
Do you work with elderly customers or family members?
Yes. This is very common. We can help parents, grandparents, family members and less tech-savvy users. Someone 18 or older must be present at the location for the duration of the service call. If the person at the location is not paying, payment may need to be arranged in advance.
Do you provide remote support?
Remote service is available for existing customers when appropriate. New customers may also be eligible for remote support after submitting payment information. Remote calls are often performed the same day, but they may need to be scheduled.
Remote support is not ideal for every issue. WiFi problems, printer problems, cabling, hardware concerns and many setup jobs are usually better handled on site.
Rates, Payment and Billing
Clear answers about pricing, payment, reduced rates and business billing.
What are your service rates?
Most service calls are billed hourly. For current pricing, visit our rates page. Most normal computer service, printer support, email help and troubleshooting calls fall under the standard service rate.
Do you offer reduced rates if we have a lot of work?
Our everyday rates are already well-shopped, so we generally do not discount the hourly rate. We encourage customers to compare providers by experience, reviews, quality of work and whether the person showing up is actually qualified to solve the problem.
What payment methods do you accept?
Check or cash is preferred. If a customer needs to pay by credit card, we can usually run the payment through PayPal, but the processing fee is added to the total.
Can my business pay later or mail a check?
Net terms may be available for established business customers, but we generally need to set up the customer account first and may require a retainer or deposit. That deposit can be used to settle unpaid invoices if payment is late.
Do you charge extra outside your normal service area?
Work outside the normal service area is handled case by case and depends on availability. Additional location fees may apply.
Business IT Support
Questions about small business computer support, managed services and office technology.
Do you offer Managed IT or Managed Services?
Yes. We offer managed service and managed IT options for businesses that want to outsource ongoing computer and network support. This usually begins with an assessment of the current technology, security needs, reliability concerns, backup strategy and support goals.
For many businesses, the plan may include Microsoft 365, cloud file access, WiFi improvements, printer support, workstation maintenance, cybersecurity improvements and general IT support.
What business problems do you commonly solve?
Common business calls include computers that will not connect to shared folders, mapped drives that fail, central printers that stop printing or scanning, Outlook problems, Microsoft 365 setup, weak office WiFi, network equipment issues and new computer setup for employees.
Do you support Microsoft 365 for businesses?
Yes. We help with Outlook, Microsoft 365 apps, OneDrive, Teams, domain email, GoDaddy Microsoft 365 email, account setup, activation, migration and troubleshooting.
Do you help with business printers and scanners?
Yes. We help with network printer setup, printer offline issues, scanner setup, scan-to-computer problems, scan-to-email where supported, driver installation and connecting office computers to shared printers.
WiFi and Networking
Answers about weak WiFi, mesh systems, network equipment and wiring.
Do you install mesh WiFi?
Yes. We install mesh WiFi systems for homes and businesses. Many customers call after trying extenders, replacing routers or buying consumer mesh equipment that still does not solve the problem.
If we build the system from start to finish using our preferred design standards, we may refer to it as a Bulletproof WiFi network.
What is the Mesh WiFi Calculator?
The Mesh WiFi Calculator is a helpful tool that gives customers a starting point for understanding what a professional WiFi upgrade might look like. It is especially useful for larger homes, multi-level homes, smart devices, cameras, streaming TVs, patios and areas with dead zones.
Do you troubleshoot existing WiFi and routers?
Yes. We troubleshoot weak signal, dropped connections, dead zones, router placement, smart devices disconnecting, streaming problems, printer connection problems and general network instability.
Do you run network cabling?
Yes. We can run new Ethernet cabling, repair or terminate Ethernet jacks, work with structured media enclosures, connect patch panels to switches and clean up network equipment. Residential cabling is usually more labor-intensive than commercial drop-ceiling cable runs.
Can you fix problems before the internet provider’s modem?
No. We do not troubleshoot the provider’s outside lines or the wiring that feeds the ISP modem before the customer’s network begins. If the problem is with the provider’s incoming service, the internet provider needs to fix that part.
Computer Repair, Setup and Data Migration
Questions about new computers, slow computers, files, data transfer and hardware limits.
Do you set up new computers and move data?
Yes. We set up new computers, move documents, pictures, music, favorites, email data, contacts, calendars, QuickBooks files, tax files, PDF files and other important data when available. We can also install Microsoft 365, configure Outlook, connect printers and set up cloud storage.
Can you move programs from the old computer to the new computer?
Programs usually cannot be directly migrated. They must be reinstalled on the new computer using the original installer, download link, account login, license key or installation media. Some older programs may not be compatible with newer versions of Windows.
Do you fix broken laptops or phones?
We do not repair physically damaged phones or laptops. We do not replace laptop screens, phone screens or laptop DC jacks. On some laptops, we may be able to recover data from a faulty internal drive or replace a drive, depending on the situation.
Do you provide data recovery?
Yes, but our data recovery work focuses mainly on internal computer drives from computers that will not boot or are too slow to access normally. We do not rebuild physically failed drives, recover from clicking drives, recover from phones, recover from RAID arrays, or recover deleted/ransomware-encrypted files.
Email, Outlook and Microsoft 365
Common questions about email setup, Outlook, Microsoft 365, OneDrive and account access.
Can you set up my email in Outlook?
Yes. We commonly set up Gmail, Yahoo, AOL, Verizon, iCloud, GoDaddy email, Microsoft 365, POP and IMAP accounts in the classic Microsoft Outlook desktop app.
If the email password is unknown, we can often work with the customer to reset it during the service call when recovery options are available.
Do you support classic Outlook or the new Outlook?
Most of our customers prefer the classic Microsoft Outlook desktop app, so that is usually our default when setting up email. We can also help customers understand the differences between classic Outlook, new Outlook and webmail.
Can you install or move Microsoft 365?
Yes. We can install an existing Microsoft 365 subscription on a new computer, help activate a new subscription through Microsoft, install Word, Excel, PowerPoint and Outlook, and help with OneDrive or Teams.
What if my email account is locked?
Account recovery depends on the provider. We cannot force Microsoft, Google, Apple, Yahoo or another provider to restore an account. If the recovery phone number or recovery email is no longer available, recovery may be impossible or extremely unlikely.
Guarantees, Limits and What We Do Not Do
Practical expectations about service completion, physical damage, cybersecurity and account recovery.
Do you guarantee your work?
We review the work for completion before the end of the service call. Technology changes constantly, and customers can later install software, delete files, change settings, fall for scams, experience provider outages or encounter new problems. Because of that, no computer service provider can guarantee that a computer will never have future problems.
We do recommend proper security software, updates, surge protection, backups and careful judgment online.
Do you remove viruses, pop-ups and malware?
Yes. We help with pop-ups, malware, suspicious programs, browser hijacking, scam warnings, unwanted remote access tools and security reviews. If a scammer remoted into your computer, turn the computer off or disconnect it from the internet and call us quickly.
Do you recover stolen money or restore hacked social media accounts?
No. We cannot recover stolen money, force a bank or platform to reverse damage, or guarantee recovery of locked social media accounts. We can help reduce risk, review the computer, change passwords, inspect email/security settings and help secure accounts when recovery access is available.
Do you fix alarm systems or high-voltage electrical?
No. We do not work on alarm systems and we do not perform high-voltage electrical work. If new 110-volt power is needed, an electrician is required.
Do you build websites?
We may help with basic website work and Squarespace-style sites when appropriate, but web design time can vary widely depending on revisions, communication, content, design expectations and the complexity of the page.
Please Call 469-261-7000
If your question is specific to your computer, WiFi, printer, email, network, smart device or business setup, the fastest path is usually a quick phone call.
We promise we are better at answering the phone than most.
Office Hours
Mon – Thurs: 9am – 5pm
Fri – Sat: 11am – 3pm
Need Computer, WiFi, Printer, Email or IT Help?
Call Mr. Computer for practical on-site technology support for homes and businesses. We help with computer repair, new computer setup, data migration, WiFi, networking, printers, email, Microsoft 365, cybersecurity and smart devices.