Regular & After-Hours Computer Help

Computer service rates that are clear before we start.

Most customers pay our regular business-hour rate. Emergency rates are simply an after-hours option for situations that cannot wait — scheduled upon availability.

Call 469-261-7000 Choose Your Support Topic

Service Rate Overview

One simple rate schedule. Regular rates apply to most appointments. After-hours rates apply when service is requested outside normal service hours.

Regular Business-Hour Service
Mon–Thurs, 9am–5pm
Friday, 11am–3pm
$179/hr 1-hour minimum
Two-Man Labor
For larger jobs requiring a second technician
$239/hr 1-hour minimum
Evening & Saturday Emergency Service
Mon–Thurs, 5pm–9pm
Saturday, 11am–3pm
$269/hr 1-hour minimum
Sunday & Night-Shift Emergency Service
Sundays
9pm–6am night-shift service
$359/hr 1-hour minimum
Emergency service is almost always available, but it is not guaranteed. All after-hours calls are scheduled upon availability.

When emergency service makes sense

Most customers do not need emergency rates. Same-day or next-day regular service is often available. Emergency service is for situations where the timing matters more than the price.

Small-business IT emergencies

If your business cannot work, process orders, print, access email, use the network, or get online, emergency service may be worth it. Mr. Computer helps small businesses with workstations, printers, WiFi, networking, Microsoft 365, email problems, device setup, troubleshooting, and urgent downtime issues.

  • Business internet, WiFi, or network problems
  • Email or Microsoft 365 access issues
  • Printer, scanner, or workstation downtime
  • Urgent troubleshooting when productivity is stopped

Compromised computers or accounts

If your computer, email, bank account, social media, Microsoft account, Apple ID, Google account, or other online account may have been compromised, waiting can feel risky. We can help secure the device, review suspicious activity, clean up pop-ups or malware concerns, and help you regain control.

  • Possible hacking, scams, or identity-theft concerns
  • Suspicious logins, password warnings, or account lockouts
  • Pop-ups, fake alerts, or remote-access scam concerns
  • Security cleanup and account-recovery guidance

Emergency service is based on when the call happens — not a separate type of repair.

The same professional computer, WiFi, printer, email, data, cybersecurity, and small-business IT help is available. The emergency rate simply applies when service is requested outside normal business hours.

Regular service or emergency service?

We will make every attempt to schedule same-day service during regular business hours. If that is not possible, after-hours emergency service may be available.

Best Value

Schedule during regular business hours

This is the right choice for most computer support, WiFi troubleshooting, printer issues, email problems, new-device setup, data transfers, and general tech help.

  • Lower standard rate
  • Often available same-day or next-day
  • Best option when the issue can reasonably wait
  • Ideal for planned service, setup, cleanup, and troubleshooting
After-Hours Option

Request emergency service

This is the right choice when the timing matters more than the price — especially for account-security concerns, business downtime, or urgent personal needs.

  • Available outside normal business hours
  • Scheduled upon availability
  • Useful when waiting creates stress, risk, or downtime
  • Premium rate applies because the call is after-hours

How emergency scheduling works

Simple, direct, and honest. We will help you decide whether the emergency option makes sense before scheduling.

1

Call or request help

Tell us what happened, when it started, and what you urgently need working again.

2

We check availability

Emergency service is usually available, but all after-hours calls depend on scheduling availability.

3

You approve the rate

We confirm whether regular, two-man, evening, weekend, Sunday, or night-shift rates apply before the appointment.

4

We get to work

We focus on the highest-priority issue first so your most urgent problem gets addressed quickly.

Rates FAQ

A few quick answers before you call.

What is the normal regular service rate?
The regular service rate is $179/hr with a 1-hour minimum. This applies to most computer repair, WiFi, networking, printer, email, setup, and troubleshooting appointments during regular business hours.
What is the two-man labor rate?
Two-man labor is $239/hr with a 1-hour minimum. This may apply to larger jobs that require a second person, such as heavier installation work, larger cabling projects, or jobs where two technicians are needed.
What makes a service call an emergency?
Emergency service is based on the time of day the service call is scheduled. If the appointment is outside regular business hours, emergency or after-hours rates may apply.
Are emergency appointments guaranteed?
No. Emergency calls are almost always available, but they are not guaranteed. All emergency service is scheduled upon availability.
Can I avoid emergency rates?
Yes. The best way to avoid emergency rates is to schedule service during regular business hours. Same-day or next-day business-hour appointments are available at least 90% of the time.
What kinds of problems are worth emergency rates?
It depends on your situation. Account compromise, identity-theft concerns, business downtime, urgent work needs, internet or WiFi outages, printer problems, email access issues, and important personal-device problems may all be urgent enough for some customers.
Is there a minimum charge?
Yes. Regular service, two-man labor, and emergency service each have a 1-hour minimum.

Need help now?

Call Mr. Computer and explain what is happening. If it can be handled during regular business hours, we will try to schedule it that way. If it cannot wait, we will check after-hours emergency availability.

Call 469-261-7000 Book Regular Service
Emergency and after-hours service is scheduled upon availability. Rates may vary depending on service window, minimums, scope, and whether the work is performed on-site or remotely.