Email & Microsoft 365 Services
On-Site Help to Setup, Fix and Organize Email, Outlook, Office Apps, OneDrive and Cloud Storage
Mr. Computer helps customers set up email on new computers, fix Microsoft Outlook problems, install Microsoft 365, configure OneDrive, move email accounts, organize cloud storage, and get Word, Excel, PowerPoint and Outlook working properly.
Common Email and Outlook Problems We Solve
Email problems can be incredibly frustrating because they often involve passwords, providers, Outlook profiles, security settings, cloud storage, phone syncing and old account settings all at the same time.
New Computer Email Setup
Set up all email accounts inside the classic Microsoft Outlook desktop app on a new computer.
Outlook Will Not Open
Fix Outlook problems where the app crashes, refuses to open or becomes unusable.
Cannot Send or Receive
Troubleshoot Outlook when it will not send, will not receive, or fails to do both.
Email Not Syncing
Fix syncing problems between Outlook, phones, tablets, webmail and cloud accounts.
Password Problems
Reset or update email passwords when recovery options are available and the account can be verified.
Duplicate or Missing Folders
Organize confusing mailboxes, duplicate folders, missing folders, archives and old Outlook data.
Gmail, iCloud, Yahoo, AOL and More
Connect common personal email accounts to Outlook, even when setup has been difficult before.
Suspicious Email Activity
Review hacked email concerns, suspicious login alerts, phishing, forwarding rules and account security.
Email & Microsoft 365 Services We Provide
We help residential customers, home offices and businesses get email, Outlook, Microsoft 365, OneDrive and Office apps working correctly.
Outlook Email Setup on New Computers
One of our most common service calls is setting up email accounts in the classic Microsoft Outlook desktop app after a customer moves to a new computer.
Microsoft 365 Installation
Install existing Microsoft 365 subscriptions or help activate a new subscription online through Microsoft.
OneDrive Setup
Set up OneDrive, fix syncing problems and help files synchronize across computers and devices.
Office App Help
Install and activate Word, Excel, PowerPoint, Outlook and other Microsoft 365 apps.
Email Migration
Move Outlook accounts, contacts, calendars, PST files and email settings from one computer to another.
Email Password Help
Reset or update email passwords when recovery options are available and the customer can verify ownership.
Email Cleanup & Organization
Help organize folders, archives, local data files, duplicate accounts and confusing Outlook profiles.
Email Security Review
Review suspicious activity, forwarding rules, phishing risk, password concerns and two-step verification options.
Moving Email and Office Files to a New Computer?
If you are replacing an old computer, we can help migrate your email accounts, Outlook profile, contacts, calendars, OneDrive files, Word documents, Excel spreadsheets, PowerPoint files, Outlook data files and other important files.
We can also install Microsoft 365, activate Office apps, set up OneDrive, configure email accounts and make the new computer feel familiar before we leave.
Outlook Accounts
Email accounts, Outlook profiles, PST files, contacts and calendars.
Office Files
Word, Excel, PowerPoint, Outlook files and common document folders.
OneDrive Files
Cloud files, synced folders and access across multiple devices.
Familiar Setup
Apps, email, documents and settings organized so the new computer is usable.
Email Providers We Commonly Set Up in Outlook
We can help connect many common email services to the classic Outlook desktop app, including accounts that have been difficult to set up on your own.
We can get Gmail working with Outlook, even if previous setup attempts failed.
Help connecting iCloud email to Outlook and troubleshooting sync problems.
Setup and troubleshoot Yahoo email inside Outlook.
Connect older AOL and Verizon email accounts when passwords and settings are available.
Set up email purchased through GoDaddy, including Microsoft 365-based email accounts.
Set up older POP and IMAP accounts when the username and password are known or recoverable.
Set up Outlook with Microsoft 365 email, Exchange mailboxes and related Microsoft accounts.
If the account is active and recoverable, we can usually get it working in Outlook.
Microsoft 365 Setup, Activation, OneDrive and Teams
If you already have a Microsoft 365 subscription, we can install and activate it on your computer. If you do not have a subscription, you do not need to go to the store or order anything in advance. We can help you activate a subscription online through Microsoft and then install the apps.
We can also help with OneDrive setup, OneDrive sync problems, Teams installation, Microsoft account issues, cloud storage organization and moving Microsoft 365 from one computer to another.
Install Apps
Word, Excel, PowerPoint, Outlook and other Microsoft 365 apps.
Activate Subscription
Use your existing subscription or activate a new one online through Microsoft.
OneDrive Sync
Set up cloud storage and synchronize files between devices.
Teams Help
Install Teams and troubleshoot common setup or access problems.
Business Email Setup Can Take More Than One Visit
We can help set up new business email or domain email for customers. These projects often require coordination between the domain host, email host and Microsoft 365 or Exchange setup.
Because DNS records and provider changes can take time, business email setup may require two or three service calls. We may need to configure the email service first, wait for the provider or host to process changes, and then return to add the email accounts to the Outlook desktop app profile.
Domain Email Setup
Help connecting business email to your domain and email provider.
DNS and Mail Records
Review and configure required records when the host and provider allow access.
Outlook Profiles
After email is active, we can add business accounts to Outlook on each computer.
Email Scams Are Common — Even With Spam Filters
Spam filters and junk email blockers help, but they will not stop every scam. Customers still need to recognize suspicious messages, fake invoices, phishing links, password reset scams, fake delivery messages and emails pretending to be from banks, Microsoft, Google, Apple, Amazon or other trusted companies.
We can review suspicious email activity, help change passwords, check account recovery options, look for suspicious forwarding rules, and help secure the account when recovery access is available.
Fake Invoices
Scammers send fake bills or receipts to trick customers into calling or clicking.
Password Reset Scams
Emails may pretend an account needs urgent password verification.
Delivery Scams
Fake package delivery emails ask for payment, login details or personal information.
Suspicious Forwarding
Compromised accounts may have forwarding rules or changes the customer did not create.
What We Can Help With — and What Depends on the Email Provider
We can fix many Outlook and email setup problems, but some account recovery issues depend entirely on Microsoft, Google, Apple, Yahoo, AOL or the email provider that controls the account.
If an account is locked and the recovery phone number or recovery email is no longer available, recovery may be impossible or extremely unlikely. We cannot force a provider to restore an account, and we cannot access an account that is not recoverable through the provider’s approved process.
Deleted Emails
We cannot recover emails that have been permanently deleted and are no longer available from the provider.
Provider Outages
If Microsoft, Google, Apple, Yahoo or another provider is down, we cannot fix their outage.
Locked Accounts
We cannot force a provider to restore a locked account if recovery cannot be verified.
Recovery Options Matter
If the recovery phone or email is no longer yours, account recovery may not be possible.
How Email and Microsoft 365 Service Works
We take a practical, step-by-step approach to get your email, Outlook, Office apps and cloud files working properly.
Explain the Problem
Tell us whether you are setting up a new computer, fixing Outlook, adding accounts or moving files.
We Inspect the Setup
We review Outlook, accounts, passwords, provider settings, OneDrive and Microsoft 365 activation.
We Configure or Migrate
We add email accounts, install apps, activate subscriptions, migrate files and set up cloud syncing.
We Test Everything
We verify sending, receiving, Outlook access, file access, syncing and basic usability before we leave.
Need Help With Email, Outlook or Microsoft 365?
Call Mr. Computer or fill out the contact form for a return call. We can help set up email on a new computer, fix Outlook problems, install Microsoft 365, configure OneDrive, migrate files and organize your cloud storage.